We offer a wide range of watches including automatic, quartz, smartwatches, and luxury timepieces made from various high-quality materials.

Yes, you can return or exchange a watch within 14 days of purchase, provided it is in unused condition and with original packaging.

Once your order is shipped, you will receive a tracking number via email that you can use to track your order on our website.

Yes, we ship internationally. Shipping costs and times vary depending on the destination.

Accepted Payment Methods: The Watch Tower accepts a variety of payment methods through Shopify's secure payment platform, including:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards
• Shopify Pay
• Apple Pay
• Google Pay
• PayPal

Payment Security: Your payment security is paramount. All transactions are encrypted using Shopify's advanced encryption technology. No card details are stored or visible to our servers.

Payment Processing: Payments are processed immediately upon order confirmation. If your payment fails, you will be notified and provided instructions to attempt the payment again.

Currency Conversion: Prices are listed in USD. Shopify's platform automatically handles currency conversion, allowing you to view prices and make payments in your local currency or in USD.

Order Confirmation: You will receive an email confirmation detailing your purchase once your payment is processed. Please review this confirmation and contact us if there are any issues.

Transaction Failures: Should your payment fail, please verify your card details, ensure sufficient funds, and check that your card is not expired or blocked. Contact your bank or payment provider if the problem persists.

Customer Service: Our customer service team is available Monday to Friday from 9:00 AM to 8:00 PM. For any payment-related inquiries, please reach out via:

• Email: info@thewatchtower.shop
• Phone: +4916096861679

Refunds and Cancellations: Refer to our Refund Policy for details on how refunds and cancellations are processed, using the same payment method used for purchase.

By completing a purchase on our website, you agree to these terms and authorize us to process your payment securely through Shopify.

 

We recommend keeping your watch clean, avoiding contact with chemicals, and servicing it biennially at a certified service center.

Many of our watches are water-resistant. Specific resistance levels are listed on each product's page.

Yes, we offer special pricing for bulk orders. Please contact our customer service for more details.

Our website uses SSL encryption to ensure your personal and payment information is kept secure.

Yes, changes or cancellations can be made within 24 hours of placing the order by contacting our customer service.

Global Applicability:
This return policy is valid for all countries worldwide.

Return Window:
You have 14 days from the arrival of your order to initiate a return.

Return Condition:
Only products in NEW condition are eligible for return. NEW condition refers to products that are unopened, in their original packaging, and have never been used. We reserve the right to refuse returns that show signs of use.

Return Process:
If your package does not include a return label, please contact us at info@thewatchtower.shop to receive a digital copy. Print the label and include it in your return package.

Return Costs:
Return shipping costs must be borne by the customer. This applies to both dissatisfied and defective products.

Restocking Fee:
A restocking fee of 10% of the product cost applies to all returns.

Legal Compliance:
We adhere to all applicable laws regarding returns.

Policy Modification:
We reserve the right to modify our return policy at any time to comply with legal changes.

Order Processing:
Orders are processed between Monday and Friday. The processing time for orders is 1-3 days. Please note that orders placed after the cutoff time of 22:00 EST (New York) will be processed the next business day.

Delivery Times:
Delivery times range from 7-12 days, with shipments going out Monday through Friday.

Shipping Carriers:
We partner with several reputable shipping carriers to ensure your order arrives safely and efficiently. Our carriers include:

• PostNL
• BPost
• UPS
• FedEx
• YUN (Ordinary, Fast, Electronics)
• MD (Ordinary, Fast, Electronics)
• DHL

Shipping Costs:
We offer free shipping to all countries. There are no additional shipping costs for any orders.

Tracking Information:
Once your order is shipped, you will receive an email with tracking information, allowing you to follow your package's journey to your doorstep. If you do not receive tracking information or need further assistance, please contact us.

Customer Service:
Our customer service is available Monday to Friday from 9:00 AM to 8:00 PM. For any inquiries, please reach out via:

• Email: info@thewatchtower.shop
• Phone: +4916096861679
• Contact form on our website: Get in touch

Company Information:

• Company Name: Geebonie
• Company Number: 2023-001318387
• Tax Registration Number: 93-3063199
• Address: 30 N Gould St, Sheridan, WY, 36187, USA

We are committed to providing a smooth and timely delivery experience for all our customers. If you have any questions about your order's shipping and delivery, please do not hesitate to contact us.

Refund Eligibility:
Refunds are processed for items returned according to our Return Policy and verified as being in NEW condition.

Refund Timing:
Once we receive and verify your return, we will process your refund within 14 business days.

Refund Method:
Refunds will be issued using the original payment method used at the time of purchase.

Compliance:
Our refund process complies with the legal standards applicable in the regions where we operate.

Policy Updates:
We reserve the right to update our refund policy to align with evolving legal requirements.